At Fashion Fusion, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy to help you resolve any issues.

1. Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in the original packaging with all tags and labels attached.
  • Be accompanied by a receipt or proof of purchase.

2. Return Process

To initiate a return:

  1. Contact Us: Please email us at lordloop7@gmail.com within 30 days of receiving your order to request a return authorization.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and the return shipping address.
  3. Pack Your Item: Securely pack your item in its original packaging, including the return authorization number inside the package.
  4. Ship Your Return: Ship the package to the provided return address. We recommend using a trackable shipping method to ensure your return is received.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective.
  • In cases where the return is due to an error on our part, we will cover the return shipping costs.

4. Processing Your Return

  • Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain number of days, depending on your card issuer’s policies.

5. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Sale or clearance items (unless defective or damaged)
  • Items that have been used, altered, or washed

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at lordloop7@gmail.com with details of the defect or damage and we will provide further instructions.

7. Refunds

  • Once your return is received and inspected, we will